Expedia CruiseShipCenters

About Expedia CruiseShipCenters

Established in 1987, Expedia CruiseShipCenters is a market leader in cruise and vacation sales through our 190 franchise locations across North America. As part of the Expedia, Inc. family of brands our Franchise Partners and Vacation Consultants enjoy the competitive advantage of more than $50 billion in purchasing power and the most recognized brand in travel.

Ongoing Training & Support
We’re committed to providing our agents with the right systems, tools and support to build a successful travel business. Our exclusive sales training program, The Navigators Approach, will polish your sales and service skills and help you gain a better understanding of where your clients are in the buying process so that you can be there to plan their vacation when the timing is right for them.

You’ll benefit from the interactive learning modules, online video library, and the support of your local Franchise Partner. Expedia CruiseShipCenters’ dedicated 100+ Corporate Support team and your fellow Vacation Consultants are there to help you build and maintain your competitive edge.

You may consider travel benefits as a “perk”, but we prefer to think of it as on-the-job training. Whether you take advantage of a familiarization trip or one of the many other travel opportunities, you’ll enjoy an amazing experience and education at the same time.

Tools to Build Your Business
We have over 1 million members in our 7SEAS Club database and our members have complete control of their personal preferences including travel destinations, cruise lines, favorite activities, and more. This extensive customer information allows us to send marketing that is relevant to our members’ interests and inspires their next vacation, which ultimately makes sales easier for you.

All of our web, email and print marketing is personalized from the Vacation Consultant in order to build client relationships that last. Plus, with exclusive Expedia® Extras on thousands of cruises, we can offer customers bonus onboard amenities they won’t get anywhere else.

CruiseDesk®, our proprietary technology is leading the industry as an all-in-one Customer Relationship Management system. Every aspect of looking after your clients and your business is just a click away – from vacation research and online booking to invoicing, follow-up reminders, detailed sales reports and much more. Plus, the platform is entirely web-based, so you can keep an eye on your business, even while you’re away traveling!

Personalized Direct Mail
Our direct mail program features newsletters that inspire your clients to travel with eye-catching photography, interesting articles and special money-saving offers. These print marketing pieces will definitely stir your customers to call and book their next vacation!

Permission Based Email
Since our emails are based on the customer’s personal preferences, these weekly newsletters are personalized, relevant and anticipated. Email newsletters are fully interactive and addressed to the client from their Vacation Consultant. When a customer follows a link in the email, they are automatically connected to that Vacation Consultant’s personal website where they can find more information and contact the Consultant directly.

Customized Personal Website
Through a direct interface with the cruise line systems, your personalized website features over 200,000 staterooms. In-depth content also includes 360-degree virtual tours, detailed itineraries, information on ports-of-call, features of each ship and a variety of other travel planning tools. Every day, over 12,000 unique guests visit Expedia CruiseShipCenters online. All of these features will allow your customers to book their travel online with ease, while you sit back and collect the commission.